Click on the ‘Choose File.’ Select the logo file from your computer and upload it.

Please note that you can only upload the following file formats: gif, jpg, jpeg, png, or vector file format like eps, ai, cdr, etc. We only accept high-quality images, minimum of 400×400 pixels. Please contact us via email if you want to put two logos or any other position.

Yes, you can upload your own logo on the product page. We can also suggest logos or emblems for you. Be aware of uploading copyrighted work without authority constitutes an infringement.

Yes, you can. To better help you customize your jerseys, you’d better get in touch with us at support@customjerseyss.com or via online chat. Our professional service team will help you complete the entire customization process.

We are proud to use DHL / FedEx / UPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.

Yes absolutely. Simply email our sales team at support@customjerseyss.com and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

Yes, you can suggest a special font for us to use on your product. The style of all lettering and numbers can be customized to your choosing.

If you need a mockup, please contact our customer service to get it. To make the whole process efficient and accurate, please tell us the jerseys’ exact style, color, and other details.
If you have already placed an order, tell us your order number and we will also make a mockup for you.
Please get in touch with us at support@customjerseyss.com.

Typically we will add a logo outline to contrast well with your chosen product, to request a special color match, just add the note in your order or you can email us: support@customjerseyss.com

Yes absolutely. Simply email our sales team at  support@customjerseyss.com and in the notes section, mention which logos should be assigned to which apparel and where the placement of the logos should be.

If you choose “Stitched” or “Print” when placing an order, but do not fill in any customized content (name/number/logo), the order will be changed to the “Blank” version automatically. And you will get plain products of the corresponding color and design WITHOUT ANY CUSTOMIZED INFORMATION(No name/number/logo). 

We only accept high-quality images, a minimum of 400px by 400px. But for some products, such as Football Hoodies, Hockey Jerseys, and Jackets, the logo area is larger than usual, so high-resolution images are required, you need to upload a file no less than 800px by 800px. Some products require uploading a 1000px by 1000px logo. For specific logo pixel requirements, please refer to our tips.

Please note that you can only upload the following file formats: GIF, JPG, JEPG, PNG, or vector file formats like EPS, AI, CDR, etc.

Note: If the pixels of the logo you upload are lower than our requirements, our designers need to spend days helping to design and adjust the clarity to achieve the best production effect. Mockup-making time is not included in the standard time frame of your order.

The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.

We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@customjerseyss.com . Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Once you finish payment, the order cannot be modified. Please make sure all your information is correct before submitting your order.

If you are reporting a lost package, please ensure the following steps are taken before contacting customer service.

All Customers – Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
International customers – Check with your local post office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, you have 7 business days from the date of scheduled shipment to contact us and we will start the claim process for you. Please get in touch with us as soon as possible, e-mail us at  support@customjerseyss.com .